I have taken some big names on over the last few years, some big names too, some you will recognise and some you may not. Lets start with Plusnet, TalkTalk, BT and many others and i have won, but not using any law firms. But using some very cool peaces of government legislations. And also some 3rd party regulators depending on the industry you are looking to take on. For example internet communications providers you have CISAS, ASA, and among others. Now for those government legislations; Supply of goods services act of 1982: http://www.legislation.gov.uk/ukpga/1982/29/part/I Sale of Good Act 1979: http://www.legislation.gov.uk/ukpga/1979/54 Read these 2 articles folks, knowing and understand them can give you fire power to arm yourself with and you wont get done!